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CRPF plans to launch app for grievance redressal

NEW DELHI: The Central Reserve Police Force (CRPF) is working on a slew of proposals, including a grievance redressal smartphone application, to address matters related to jawans grievances. The move comes amid growing dissatisfaction among paramilitary ranks.

“The proposed smartphone app is developed as a dedicated grNEW DELHI: The Central Reserve Police Force (CRPF) is working on a slew of proposals, including a grievance redressal smartphone application, to address matters related to jawans grievances. The move comes amid growing dissatisfaction among paramilitary ranks.

“The proposed smartphone app is developed as a dedicated grievance redressal platform for troops deployed across the country,” a senior CRPF officer told TOI.

“Once the app is launched, jawans can post their grievances only after log in with their unique service number, “the officer said, adding that the app will be monitored by the force’s head quarter supervisor.

Meanwhile, identity cards of jawans may also be replaced with smart ID cards that will include necessary data relating to the service and help them access Central Police Canteen (CPC) across the country, the official said.

On January 16, a CRPF jawan posted a video online complaining lack of parity with Army personnel and even services in the civilian sector.
In the video, Lance Naik Yagya Pratap Singh, posted in 42 Infantry Brigade in Dehradun, said that after he wrote to the prime minister, the defence minister, the president and the Supreme Court in June last year, his brigade received a communication from PMO asking for a probe into his grievances.ievance redressal platform for troops deployed across the country,” a senior CRPF officer told TOI.

“Once the app is launched, jawans can post their grievances only after log in with their unique service number, “the officer said, adding that the app will be monitored by the force’s head quarter supervisor.

Meanwhile, identity cards of jawans may also be replaced with smart ID cards that will include necessary data relating to the service and help them access Central Police Canteen (CPC) across the country, the official said.

On January 16, a CRPF jawan posted a video online complaining lack of parity with Army personnel and even services in the civilian sector.
In the video, Lance Naik Yagya Pratap Singh, posted in 42 Infantry Brigade in Dehradun, said that after he wrote to the prime minister, the defence minister, the president and the Supreme Court in June last year, his brigade received a communication from PMO asking for a probe into his grievances.

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